Player Protection

Responsible Gaming
at Jiliwim

Gaming on Jiliwim should always be fun — never stressful, never harmful. We take our duty of care seriously for every Filipino player on our platform. This page covers everything you need to know about staying in control, using our protection tools, and getting help when you need it.

21+ Jiliwim is strictly for players aged 21 years and older. No exceptions.
Deposit Limits
Set daily, weekly, monthly
Self-Exclusion
Temporary or permanent
Session Alerts
Time reminders in-game
24/7 Support
Always here to help
21+ Age Verified
PAGCOR Regulated
Free Protection Tools
Confidential Support
No Underage Play
Instant Self-Exclusion
Our Protection Tools

Built-In Tools to Keep You In Control

Jiliwim gives every registered Filipino player access to a full suite of responsible gaming tools — completely free, available anytime, and effective immediately once activated.

Deposit Limits

Set a maximum amount you can deposit into your Jiliwim account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.

Available in Account Settings
Session Time Limits

Choose how long you want each gaming session to last. Jiliwim will send you an in-platform alert when your session time is up. This is a simple but powerful way to stay aware of how long you've been playing — especially useful during late-night sessions after a long day in Manila or Cebu.

Set Per Session
Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, Jiliwim will automatically pause your ability to place further bets until the period resets. This tool helps you stick to a budget and avoid chasing losses.

Daily / Weekly / Monthly
Reality Check Reminders

Jiliwim can send you periodic pop-up reminders showing how long you have been playing and your net win or loss for the session. These reality checks are designed to keep you grounded and help you make informed decisions about whether to continue playing.

Customizable Intervals
Take a Break

Need a short pause? Jiliwim's Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are safely preserved.

24 Hours to 6 Weeks
Self-Exclusion

For players who feel they need a longer break or want to stop gambling entirely, Jiliwim offers a formal self-exclusion program. You can self-exclude for a minimum of 6 months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period — this is intentional, to protect you.

6 Months to Permanent
Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realize there's an issue until it has already caused significant harm. Jiliwim encourages all Filipino players to be honest with themselves and watch for these warning signs.

If you recognize several of these signs in yourself or someone you know, please reach out to Jiliwim's support team or a professional counseling service immediately.
Remember: Gambling should always be entertainment — not a way to earn income, escape problems, or cope with stress. If it stops being fun, it's time to take a break.
1
Spending more than you can afford Regularly depositing money that was meant for rent, groceries, bills, or other essential expenses in Manila, Davao, or wherever you live.
2
Chasing losses Continuing to play or increasing your bets in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
3
Lying about gambling activity Hiding how much time or money you spend on Jiliwim or other gaming platforms from family members, friends, or your partner.
4
Neglecting responsibilities Missing work, school, or family obligations because of time spent gambling, or feeling irritable and restless when you are not able to play.
5
Borrowing money to gamble Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling activity on any platform.
6
Gambling to escape problems Using gaming as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties rather than addressing them directly.
7
Inability to stop Repeatedly trying to cut back or stop gambling but finding yourself unable to do so, even when you genuinely want to quit.
8
Preoccupation with gambling Spending a significant amount of time thinking about past gambling sessions, planning future bets, or finding ways to get more money to gamble with.
Self-Exclusion Program

How to Self-Exclude on Jiliwim

Jiliwim's self-exclusion program is one of the most important responsible gaming tools we offer. It is designed for players who feel that they need a firm, enforced break from gambling. The process is straightforward, confidential, and takes effect immediately.

Once you self-exclude, Jiliwim will close your account to all gaming activity for the duration you select. We will also remove you from all marketing communications and bonus offers during this period. Your account balance will be returned to you via your registered payment method — GCash, PayMaya, BPI, BDO, or whichever method you use.

Important: Self-exclusion on Jiliwim is binding. Once activated, it cannot be reversed before the chosen period ends. This is a deliberate safeguard to protect you from impulsive decisions during a vulnerable moment.

Steps to Self-Exclude

Follow these steps to activate self-exclusion on your Jiliwim account:

  • Log in to your Jiliwim account and navigate to Account Settings from the main menu.
  • Select Responsible Gaming from the settings panel and click on Self-Exclusion.
  • Choose your exclusion period: 6 months, 1 year, 3 years, or Permanent. Read the terms carefully before proceeding.
  • Confirm your identity and submit the request. Your account will be suspended immediately upon confirmation.
  • You will receive a confirmation email. Any remaining balance will be processed for withdrawal to your registered payment method within 3–5 business days.
  • If you need assistance at any step, contact Jiliwim support directly. Our team handles all self-exclusion requests with full confidentiality and priority.
Self-Assessment

Is Your Gaming Still Healthy?

Take a moment to honestly answer these questions. This is not a clinical diagnostic tool, but it can help you reflect on your gaming habits and decide whether you might benefit from using Jiliwim's responsible gaming tools or seeking professional support.

Tip: If you answer "Yes" to three or more of these questions, we strongly encourage you to activate a deposit limit or take a break. Jiliwim's support team is always available to help — no judgment, ever.
Manage My Account Visit FAQ
Have you ever spent more money on Jiliwim or other gaming platforms than you originally planned to in a single session?
Have you ever felt the need to bet larger amounts to get the same level of excitement or satisfaction from gaming?
Have you ever tried to win back money you lost by continuing to play, even when you knew you should stop?
Have you ever hidden your gaming activity or the amount of money you spent from your family, partner, or close friends?
Has gaming ever caused you to miss work, school, family events, or other important responsibilities?
Have you ever borrowed money — from family, friends, or a lender — specifically to fund your gaming activity?
Do you find yourself thinking about gambling frequently, even when you are doing other things like working or spending time with family?
Have you ever felt anxious, irritable, or restless when you were unable to access Jiliwim or another gaming platform?

Our 21+ Age Policy

Jiliwim strictly enforces a minimum age requirement of 21 years for all players. This is not just a platform rule — it is a legal requirement under Philippine gaming regulations. Every new account on Jiliwim goes through a Know Your Customer (KYC) verification process that confirms the player's identity and age before any real-money gaming is permitted.

Acceptable identification documents for age verification include a Philippine passport, SSS card, UMID, driver's license, or PhilSys National ID. Players who cannot verify their age will not be permitted to deposit or play for real money on Jiliwim.

Underage Gaming: If Jiliwim discovers that a player is under 21 years of age, the account will be immediately closed, all winnings will be forfeited, and any deposits will be returned. We take underage gaming extremely seriously.

Protecting Minors

If you share a device with younger family members — children, younger siblings, or teenagers — Jiliwim strongly recommends taking the following precautions to prevent underage access to the platform:

  • Always log out of your Jiliwim account when you are done playing.
  • Never save your Jiliwim password on a shared device or browser.
  • Use device-level parental controls to restrict access to gaming websites.
  • Keep your account credentials strictly private — do not share them with anyone.
  • Consider using a dedicated personal device for your Jiliwim gaming sessions.

If you suspect that a minor has accessed your Jiliwim account, contact our support team immediately. We will investigate and take appropriate action to secure your account.

Jiliwim's Commitment to Responsible Gaming

Responsible gaming is not an afterthought at Jiliwim — it is built into the foundation of how we operate. We believe that a sustainable, trustworthy gaming platform is one that genuinely cares about the wellbeing of its players. That means giving you the tools to stay in control, training our support staff to recognize signs of problem gambling, and never using marketing tactics that target vulnerable players.

Jiliwim does not offer bonuses or promotions that are designed to encourage excessive play. Our promotional terms are transparent and fair, and we will never pressure a player to continue gaming when they have expressed a desire to stop or take a break.

We also conduct regular internal reviews of player activity to identify patterns that may indicate problem gambling behavior. Where such patterns are identified, our responsible gaming team may proactively reach out to the player to offer support and information about available tools.

Getting Help and Support

If you or someone you know is struggling with problem gambling, please know that help is available. Jiliwim's support team is available 24/7 and can assist you with activating any of our responsible gaming tools, processing a self-exclusion request, or simply talking through your concerns in a confidential and non-judgmental environment.

In the Philippines, the Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for licensed operators. PAGCOR maintains responsible gaming programs and resources for Filipino players who need support. We encourage players who need additional help beyond what Jiliwim can provide to seek professional counseling services available in their area — whether in Metro Manila, Cebu City, Davao, Quezon City, or elsewhere in the Philippines.

Contact Jiliwim Responsible Gaming Support:
Email: [email protected]
Available: 24 hours a day, 7 days a week
All requests handled with full confidentiality.

Play Smart. Play Safe.
Play on Jiliwim.

Jiliwim is built for Filipino players who want great games and a platform they can trust. Register today, set your limits from day one, and enjoy a gaming experience that puts your wellbeing first. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines — Jiliwim has your back.

Create a Safe Account Download the App

21+ only. Gambling can be addictive — please play responsibly. If you need help, contact our support team anytime.

Quick Responsible Gaming Checklist
Set a deposit limit before you start playing
Only gamble with money you can afford to lose
Take regular breaks — use session time alerts
Never chase losses — accept them and stop
Keep gaming separate from work and family time
Use self-exclusion if gaming stops being fun