Jiliwim Terms
& Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between Jiliwim ("the Platform," "we," "us," or "our") and any individual ("Player," "User," or "you") who accesses or uses the Jiliwim website, mobile application, or any related services. By creating an account, making a deposit, or participating in any game or promotion on Jiliwim, you unconditionally accept these Terms and agree to be legally bound by them.

These Terms should be read in conjunction with Jiliwim's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Jiliwim. In the event of any conflict between these documents, these Terms shall take precedence unless otherwise stated.

Jiliwim reserves the right to update or amend these Terms at any time. Continued use of the Jiliwim platform following the publication of any amendments constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

To register and maintain an account on Jiliwim, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine gaming regulations and is strictly enforced by Jiliwim.
• You must be a natural person. Corporate entities, trusts, and other legal structures may not register as players on Jiliwim.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, or officer of Jiliwim, or an immediate family member of any such person.
• You must not have been previously excluded or suspended from Jiliwim or any affiliated platform.
• You must have the legal capacity to enter into a binding agreement under Philippine law.

Jiliwim may request documentary proof of eligibility at any time, including but not limited to a government-issued identification card, passport, or other official documents. Failure to provide satisfactory documentation within the timeframe specified by Jiliwim may result in account suspension.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold only one active account on Jiliwim. The creation of multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited. Jiliwim employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, Jiliwim reserves the right to close all associated accounts and forfeit any balances held therein.

3.2 Accuracy of Information

You are required to provide accurate, complete, and current information during the registration process on Jiliwim. This includes your full legal name, date of birth, residential address, and valid contact details. You must promptly update your account information if any details change. Providing false or misleading information is a material breach of these Terms and may result in immediate account closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Jiliwim account credentials, including your username and password. You must not share your login details with any third party. Jiliwim will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. If you suspect unauthorized access to your Jiliwim account, you must notify us immediately.

3.4 Account Verification (KYC)

Jiliwim is required to conduct Know Your Customer (KYC) verification in accordance with applicable anti-money laundering regulations. You may be required to submit copies of a valid government-issued ID (such as a Philippine passport, SSS card, UMID, or driver's license), proof of address, and proof of payment method. Jiliwim may suspend withdrawals pending the completion of KYC verification.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Jiliwim accepts deposits and processes withdrawals via the following payment methods: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions on Jiliwim are denominated in Philippine Peso (PHP / ₱). Jiliwim does not accept deposits from third-party accounts — all funds must originate from a payment method registered in your own name.

4.2 Minimum Deposit

The minimum deposit amount on Jiliwim is ₱200. Jiliwim does not charge fees on standard deposits, though your payment provider may apply their own transaction charges. Deposits are credited to your Jiliwim wallet promptly upon confirmation from the payment provider.

4.3 Withdrawal Processing

Withdrawal requests on Jiliwim are subject to identity verification and compliance review before processing. Jiliwim aims to process verified withdrawal requests within 3 minutes for GCash and PayMaya, and within one to three business days for bank transfers to BPI, BDO, and Metrobank. Jiliwim reserves the right to request additional documentation before releasing any withdrawal.

4.4 Withdrawal Limits

Minimum and maximum withdrawal limits apply on Jiliwim and are displayed within your account dashboard at the time of the withdrawal request. Jiliwim reserves the right to adjust these limits at any time, with or without prior notice, in accordance with regulatory requirements or risk management considerations.

4.5 Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. Jiliwim may apply a monthly dormancy administration fee to dormant accounts after this period. Players will be notified by email prior to any fee being applied. To reactivate a dormant account, simply log in to your Jiliwim account.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by Jiliwim are subject to specific terms and conditions that are published alongside each promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Bonus funds credited to your Jiliwim account are subject to wagering requirements before they may be withdrawn as real money. The applicable wagering multiplier for each bonus is stated in the promotion's specific terms. Jiliwim reserves the right to void bonus funds and any winnings derived from them if wagering requirements are not met within the specified validity period.

5.3 Bonus Abuse

Jiliwim actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once, using low-risk betting strategies to meet wagering requirements, or colluding with other players to exploit promotional offers. Where bonus abuse is detected, Jiliwim reserves the right to void all bonuses and associated winnings and to close the relevant accounts.

6. Game Rules and Fair Play

All games available on the Jiliwim platform are governed by individual game rules, which are accessible within each game interface. By participating in any game on Jiliwim, you agree to be bound by the applicable game rules in addition to these Terms.

Jiliwim uses certified Random Number Generator (RNG) technology to ensure that all game outcomes are genuinely random and not subject to manipulation by Jiliwim or any third party. Return-to-Player (RTP) percentages for each game are published within the game information section.

In the event of a technical malfunction, disconnection, or system error during a game session, Jiliwim's records shall be the definitive source of truth for determining the outcome of any disputed round. Jiliwim will not be liable for losses arising from technical failures beyond its reasonable control, including internet connectivity issues on the player's side.

Jiliwim reserves the right to void any bet or game round where there is evidence of technical error, data corruption, or any other circumstance that may have affected the integrity of the game outcome.

7. Prohibited Conduct

The following conduct is strictly prohibited on the Jiliwim platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with Jiliwim games or systems without express written authorization.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of fraud, including but not limited to chargebacks, identity fraud, or payment fraud.
• Attempting to exploit software bugs, glitches, or vulnerabilities in the Jiliwim platform.
• Using the Jiliwim platform for any money laundering activity or in connection with any criminal enterprise.
• Registering an account on behalf of another person or allowing a third party to use your Jiliwim account.
• Providing false, misleading, or fraudulent information to Jiliwim at any time.
• Accessing the Jiliwim platform from a jurisdiction where online gambling is prohibited.

8. Intellectual Property

All content on the Jiliwim platform — including but not limited to the Jiliwim brand name, logo, website design, game graphics, software, text, and promotional materials — is the exclusive intellectual property of Jiliwim or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Jiliwim platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Jiliwim platform without prior written consent from Jiliwim.

9. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, Jiliwim shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Jiliwim platform, including but not limited to loss of winnings, loss of data, or loss of opportunity.

Jiliwim's total aggregate liability to any player in connection with any claim arising from the use of the platform shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

Jiliwim makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Jiliwim platform is provided on an "as is" and "as available" basis. You use the platform at your own risk.

10. Privacy and Data Protection

Jiliwim collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering on Jiliwim, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Jiliwim implements industry-standard security measures to protect your personal and financial data, including SSL encryption, secure payment processing, and access controls. However, no data transmission over the internet can be guaranteed to be completely secure, and Jiliwim cannot warrant the absolute security of information transmitted to or from the platform.

11. Responsible Gaming

Jiliwim is committed to promoting responsible gaming among all Filipino players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously. The following responsible gaming tools are available to all registered Jiliwim players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your Jiliwim account to control your spending.
• Session Time Alerts: Receive notifications when you have been playing for a specified period of time.
• Cooling-Off Period: Temporarily suspend your Jiliwim account for a period of your choosing — from 24 hours up to 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Jiliwim platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Enable periodic reminders of your session duration and net gaming activity.

Jiliwim strictly enforces the 21+ age requirement and will not knowingly permit underage individuals to gamble on the platform. If you are concerned about your gambling behavior or that of someone you know, please visit our Responsible Gaming page for further guidance and resources available in the Philippines.

12. Account Suspension and Termination

Jiliwim reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity or age verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Provision of false or misleading information during registration or at any subsequent time.
• Receipt of a chargeback or payment dispute from your payment provider.
• Regulatory requirement or instruction from a competent authority.

Upon account closure, any real-money balance remaining in your Jiliwim wallet (after deduction of any amounts owed to Jiliwim) will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements. Bonus balances and associated winnings will be forfeited upon account closure for breach of these Terms.

You may also close your Jiliwim account voluntarily at any time by contacting our support team. Voluntary account closure requests will be processed within five (5) business days.

13. Amendments to These Terms

Jiliwim reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, Jiliwim will notify registered players via email or through a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Jiliwim platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Jiliwim platform and may request account closure in accordance with Section 12 of these Terms.

14. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first contact Jiliwim's customer support team to attempt to resolve the dispute informally. Jiliwim will make reasonable efforts to resolve any complaint or dispute within fifteen (15) business days of receiving written notice.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the Jiliwim platform, please contact our support team. Our customer support agents are available 24 hours a day, 7 days a week, and are familiar with the needs of Filipino players.

You may reach Jiliwim support via the live chat feature available within your account dashboard, or by email at:

For responsible gaming support, self-exclusion requests, or account restriction queries, please visit our dedicated Responsible Gaming page or contact our support team directly. All responsible gaming requests are treated with the highest priority and full confidentiality.